I cancelled my #Audible subscription in December. Just now I got billed by #Amazon. They want me to delete my whole account and thus lose access to downloads, but I won't do it, instead I'm disputing the charge with my bank as scam (which it is).

@jonn How are they able to bill you if the subscription is already cancelled?

@nrcha idk, it's not in the list of my subscriptions, but I think that I got tricked by the #UI.

To cancel subscription one needs to click four times:

"Cancel -> Cancel anyway -> Continue cancelling -> Complete cancellation"

The fourth step shows a screen where they present alternative subscription modes.

What I think has happened is that after I clicked "cancel anyway" and then "continue cancelling", I just assumed that it's cancelled because I got presented with options to what I thought was to resubscribe.

It still qualifies as a confidence trick, there is no doubt that they measure the amount of failed cancellations and optimise UX to maximise this metric. Hence "scam".